Short answer
No, once a Japan eSIM is installed, the purchase is non-refundable, except when it still doesn't work after support troubleshooting, and then we'll refund you. This doesn't apply once you've added a paid top-up to that eSIM.
The refund rules are on the Refund policy.
When to install, and how Fetch works, are covered in the Japan eSIM guide.
How to check a carrier lock before you buy is covered in Japan eSIM carrier unlock rules.
Fact table
As of 2026-10-24
Each claim names its source. The full source list, with the date each page was read, is below.
| Claim | Source |
|---|---|
| If you have not fetched the eSIM, you can request a full refund within 30 days of purchase, no questions asked. From day 31 until the 12-month deadline, we may issue Wakamo credit for the full value. | Wakamo refund policy |
| A fetched eSIM that has not been installed may be recoverable, depending on provider state. | Wakamo refund policy |
| Once the eSIM is installed, the purchase is non-refundable, except when it still doesn't work after support troubleshooting. Then we'll refund you. This doesn't apply once you've added a paid top-up to that eSIM. | Wakamo refund policy |
| If provisioning fails and we can't deliver a working eSIM, we'll refund your original payment method in full. If you don't see the refund within a few business days, contact support and we'll sort it out. | Wakamo refund policy |
| eSIMs only work on eSIM-capable, carrier-unlocked devices. A locked or unsupported device isn't covered once the eSIM is installed, so please check before you buy. | Wakamo refund policy |
| Open My eSIMs. On an order you have not fetched, choose Request a refund. On a fetched eSIM that is not installed, choose Cancel unused eSIM when that option is available. Review what will be returned, then confirm. We check with our provider before canceling a fetched eSIM. Installation and top-ups stay unavailable while we look after that request. You can follow the request from the same order. If neither option is available, contact support. This includes purchases with top-ups, orders past the 12-month deadline, and service problems. The refund policy above still applies. Email [email protected] from the address on your order, or reply to your delivery email. Include your order email and, if you have it, the plan/destination you bought. That's enough for us to find your order. If you're reporting a service problem, a short note on what happened (no signal, will not connect, etc.) helps us fix it or refund faster. | Wakamo refund policy |
| Cancellation confirmation and refund completion are separate steps. Charged amounts return to the original payment method through Stripe. Redeemed points return to your points balance. A points-only purchase has no cash refund; mixed payments return the charged amount and redeemed points through their respective channels. | Wakamo refund policy |
| Terms of Service section 5 says an installed eSIM is non-refundable once the eSIM is installed, except when it still doesn't work after support troubleshooting. Then we'll refund you. This doesn't apply once you've added a paid top-up to that eSIM. | Wakamo Terms of Service |
| Terms of Service section 5 says cancellation confirmation is separate from refund completion. Charged amounts return to the original payment method; bank posting may take additional time. Redeemed points return to your points balance, including for points-only and mixed-payment purchases. | Wakamo Terms of Service |
| You can install at home before you travel when your plan's timing allows it. The Japan eSIM guide is the write-up for when to install and how Fetch works. | Wakamo Japan eSIM guide |
FAQ
What if I haven't fetched the Japan eSIM yet?
If you have not fetched the eSIM, you can request a full refund within 30 days of purchase, no questions asked. From day 31 until the 12-month deadline, we may issue Wakamo credit for the full value.
What if I fetched the Japan eSIM but haven't installed it?
A fetched eSIM that has not been installed may be recoverable, depending on provider state.
Does installing a Japan eSIM at home kill my refund?
You can install at home before you travel when your plan's timing allows it. The Japan eSIM guide is the write-up for when to install and how Fetch works. Once the eSIM is installed, the purchase is non-refundable, except when it still doesn't work after support troubleshooting. Then we'll refund you. This doesn't apply once you've added a paid top-up to that eSIM.
What if support can't get the installed Japan eSIM working?
Once the eSIM is installed, the purchase is non-refundable, except when it still doesn't work after support troubleshooting. Then we'll refund you. This doesn't apply once you've added a paid top-up to that eSIM.
What if I already bought a paid top-up on that Japan eSIM?
This doesn't apply once you've added a paid top-up to that eSIM. If neither option is available, contact support. This includes purchases with top-ups, orders past the 12-month deadline, and service problems. The refund policy above still applies.
What about a locked or unsupported phone?
eSIMs only work on eSIM-capable, carrier-unlocked devices. A locked or unsupported device isn't covered once the eSIM is installed, so please check before you buy.
How do I request a refund?
Open My eSIMs. On an order you have not fetched, choose Request a refund. On a fetched eSIM that is not installed, choose Cancel unused eSIM when that option is available. Review what will be returned, then confirm. We check with our provider before canceling a fetched eSIM. Installation and top-ups stay unavailable while we look after that request. You can follow the request from the same order. If neither option is available, contact support. This includes purchases with top-ups, orders past the 12-month deadline, and service problems. The refund policy above still applies. Email [email protected] from the address on your order, or reply to your delivery email. Include your order email and, if you have it, the plan/destination you bought. That's enough for us to find your order. If you're reporting a service problem, a short note on what happened (no signal, will not connect, etc.) helps us fix it or refund faster. Cancellation confirmation and refund completion are separate steps. Charged amounts return to the original payment method through Stripe. Redeemed points return to your points balance. A points-only purchase has no cash refund; mixed payments return the charged amount and redeemed points through their respective channels.
Sources
Wakamo refund policywakamo.io
Wakamo product information. A full refund when the eSIM is not yet fetched and the purchase is within 30 days. Wakamo credit from day 31 until the 12-month deadline. A fetched eSIM that is not installed may be recoverable. The installed purchase is non-refundable except when it still doesn't work after support troubleshooting, and that exception does not apply after a paid top-up. Failed delivery, a locked or unsupported device, and how to request a refund.
Accessed 2026-10-24.
Wakamo Terms of Servicewakamo.io
Wakamo product information. Section 5 states the same installed exception, including the paid top-up limit. Cancellation confirmation is separate from refund completion, and bank posting may take additional time.
Accessed 2026-10-24.
Wakamo Japan eSIM guidewakamo.io
Wakamo product information. You can install at home before you travel when your plan's timing allows it. The Japan eSIM guide is the write-up for when to install and how Fetch works.
Accessed 2026-10-24.