Privacy Policy

Who we are

Wakamo (wakamo.io) is operated by 13226107 Canada Inc. ("Wakamo", "we", "us"), a company incorporated in Canada. We sell travel eSIM data plans. This policy explains what personal information we collect, why, and how we handle it, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

Privacy Officer: [email protected]

Information we collect

• Account information: your email address, and — if you sign in with Google — your name and profile image as provided by Google.
• Order information: the plans you purchase, amounts paid, currency, order status, and the billing address (country, province/state, and postal code) collected at checkout for tax and compliance.
• eSIM information: technical identifiers needed to deliver and support your eSIM (ICCID, activation code, data usage totals, and validity period), provided by our wholesale eSIM supplier.
• Payment information: handled entirely by Stripe. We never see or store your card number. We receive only the payment status, amount, and a reference identifier.

We do not use third-party analytics or advertising trackers. There is no Google Analytics tag, no Meta Pixel, and no advertising cookie on this site, so nothing about your visit is sent to an advertising platform. We set cookies required for sign-in and checkout. If you choose a display currency, the first-party wakamo_currency cookie remembers your CAD or USD preference for up to one year.

How we use your information

• To process payments and deliver the eSIM you purchased.
• To show your orders, QR codes, and data usage in your account.
• To send transactional email: sign-in links, your eSIM QR code, and order status updates. We do not send marketing email without your consent.
• To respond to support requests and process refunds.
• To prevent fraud and comply with legal obligations.

Who we share it with

We share personal information only with the service providers required to operate Wakamo, each bound by their own privacy commitments:

• Stripe — payment processing (your payment details go directly to Stripe).
• eSIM Access — our wholesale eSIM supplier, which provisions the eSIM profile you purchase.
• Resend — transactional email delivery.
• Google — sign-in only, and only if you choose to sign in with Google.
• Cloudflare — network and security infrastructure fronting our servers.
• Sentry — application error and performance monitoring. Diagnostic data is scrubbed to remove personal information before it is sent.

We do not sell your personal information. Some providers may process data outside Canada (e.g. in the United States or European Union); where they do, it remains subject to their contractual safeguards.

Retention

We keep account and order records for as long as your account exists and as required for tax, accounting, and fraud-prevention purposes. You can request deletion of your account and associated personal information at any time; we may retain transaction records we are legally required to keep.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to any processing that is not necessary to provide the service you purchased or to meet a legal obligation. Contact us at [email protected] and we will respond within 30 days. If you are unsatisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

Security

All traffic to wakamo.io is encrypted in transit (TLS). Access to production systems and data is restricted and credential-protected. Payment card data never touches our servers.

Changes

We will post any changes to this policy on this page and update the date above. Material changes will be announced by email to account holders.